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Your Privacy Matters

Committed to Protecting the Privacy of You and Your Customers' Data

Netvaz is dedicated to safeguarding your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, and products.

Any questions regarding this privacy policy should be directed to: support@netvaz.com

What Information Is Collected and How Is It Used?

When you use our website and services, particularly when signing up as a customer, we collect certain information to provide and improve our services:

Personal Information

Name, email address, phone number, billing address, and payment information.

Domain Registration

Domain name registration requires WHOIS information which may be publicly accessible.

Usage Data

IP addresses, browser type, operating system, pages visited, and time spent on our website.

Communication

Email communications, support tickets, and chat transcripts to assist with your inquiries.

How We Use Your Information:
  • Manage your account and provide hosting services
  • Confirm domain registrations and send renewal notices
  • Process payments and prevent fraudulent transactions
  • Send service updates, security alerts, and account notifications
  • Improve our website, services, and customer experience
  • Comply with legal obligations and enforce our terms of service
Cookies: We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

Do We Share Information With Anyone Else?

Netvaz respects your privacy and does not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

Third Party Purpose
Domain Registrars ICANN requires domain registration information to be submitted to the domain registry (may appear in public WHOIS).
Payment Processors Stripe, PayPal, and other payment gateways to process transactions securely.
Service Providers Data centers, support systems, and email delivery services essential to operate our business.
Legal Requirements When required by law, court order, or to protect the rights, property, or safety of Netvaz or others.
Business Transfers In the event of a merger, acquisition, or asset sale, your information may be transferred.

We ensure all third-party service providers comply with strict data protection standards.

Optional Services & Newsletter

We may send you regular newsletters, promotional offers, and updates about Netvaz services. You have the right to opt out at any time:

  • Click the "unsubscribe" link in any marketing email
  • Update your communication preferences in your client area
  • Contact support@netvaz.com to request removal from marketing lists
Important: Service-related emails (billing, domain renewals, security alerts) are mandatory and cannot be opted out of as they are essential to maintaining your account.

How Long Do We Hold Your Data?

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Active Accounts: Data retained while your account is active
Closed Accounts: Data retained for 7 years (legal & tax requirements)

Where Is Your Data Stored?

Your data is stored on secure servers located in:

  • United States – Primary data centers with enterprise-grade security
  • United Kingdom – For European customers (GDPR compliant)
  • Pakistan – Local presence for regional clients

All servers are protected with 256-bit encryption, firewalls, and 24/7 monitoring.

Security

At Netvaz, we take security seriously. We implement industry-standard measures to protect your personal information:

SSL/TLS Encryption
256-bit encryption for all data transmission
Firewall Protection
Advanced firewalls & DDoS protection
Access Controls
Strict internal access policies
Your Responsibility: You are responsible for maintaining the security of your account credentials. Use strong passwords and enable two-factor authentication when available.

Links to Other Sites

Our website may contain links to third-party websites, plugins, or applications. Clicking those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

Examples of third-party links: Domain registrar portals, payment gateways, social media platforms, and knowledge base articles.

Your Rights & Changes to Personal Information

You have the right to:

  • Access – Request a copy of the personal data we hold about you
  • Rectification – Correct inaccurate or incomplete information
  • Erasure – Request deletion of your data (subject to legal obligations)
  • Restriction – Limit how we process your information
  • Portability – Receive your data in a structured, machine-readable format
  • Object – Opt out of marketing communications
How to Update Your Information:
  1. Log in to your Client Area
  2. Navigate to "Account Settings" → "Update Profile"
  3. Or contact us at support@netvaz.com

Consent

By using Netvaz websites and services, you consent to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

Service Announcements

Occasionally, we may send service-related announcements (maintenance notifications, billing issues, security updates) that are necessary for account management. These are not promotional in nature and you cannot opt out of these communications.

Your Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Pakistan. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Pakistan.

Policy Updates

Netvaz reserves the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically. Material changes will be notified via email or prominent notice on our website.

Last Updated: March 22, 2026

Have Questions About Privacy?

We're here to help you understand how we protect your data.